Business Strategies Blog

from the experts at Corporate Performance Strategies

Archive for December, 2008

Increasing Challenges for HR Managers

The current economy is presenting challenges not only for business owners, but especially for human resources managers who are dealing with leaner operating budgets, increasing insurance and other benefit costs, and rapidly increasing employee stress and insecurity.

As the Chicago Tribune reports: “Weak economy adds to stresses in the workplace

“It’s an understatement to say that the recession is causing havoc in the workplace.

“Workers are feeling uneasy and anxious about their futures, while employers are trying to manage businesses amid a worsening economy. The wave of job cuts is a stark consequence and a reminder of how bad the labor market and working environment have become.

“Research provides a snapshot of how employers plan to deal with a slumping economy and how layoffs are affecting workers.

“One study of worker attitudes and moods during the post-Sept. 11 recession gives a pretty clear indication of what to expect after these most recent job cuts. Employees who survived the post-Sept. 11 layoffs reported higher worker insecurity, more stress, less teamwork, heavier workloads and a feeling that they are less valued, according to Sirota Survey Intelligence, a New York firm that specializes in attitude research.

“Put another way: It is likely becoming more difficult for many workers to go into the office each morning.

The article goes on to report:

“Eileen Levitt, president of the HR Team in Columbia, Md., a human resources consulting firm, said employers, especially small ones, are in a tough spot. “The cost of business is going up dramatically, and you have less business to support it,” she said, noting that her clients have seen a 20 percent to 30 percent increase in health-care premiums, among other costs.

“According to a Society for Human Resource Management survey of nearly 450 HR officials, 55 percent said hiring freezes are also likely if the economy becomes worse. Other likely actions included cutting bonuses (50 percent), freezing salary increases (45 percent) and job cuts (39 percent).”

How is your human resources infrastructure? Are you successfully managing these rapidly increasing challenges in operating costs and employee morale? If the answer is no, consider an outside assessment. For example, CPS offers a proprietary human resource audit – HRdna®. This customized and objective Internet-based survey is designed to measure key indicators of employee commitment, likelihood of employee retention, and specific business, leadership and HR improvement opportunities.

Whatever you decide to do, don’t let your human resources functions get away from you. These operations are too costly, sensitive and mission critical to your business to be overlooked or poorly managed – especially in uncertain times.

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Case Study: Is Your Business Model Outdated

This is a great article outlining the difficulties that specific business models face as they grow and develop. This example focuses on architectural and engineering firms in the Ft. Worth area, who, according to the report, are largely very old, founded by one or two principles, and very informal in management styles and structures. As these firms grow, however, their informal management styles are ineffective in dealing with a growing workforce, changing technologies and a shortage of qualified candidates:

From the Ft. Worth Business Press: “Businesses must cope with evolving management styles

“The common challenges of these firms center on the fact that most are 50-60 years old, founded by one or two principals and have grown significantly during the years. Their management styles have basically been informal and even casual with decisions made by the principals without much employee input. The organizations were flat with no clear lines of authority, little specific career development, few individual goals and no regular performance discussions. Their culture is so “family” oriented that no structure was necessary or even considered.

“As the firms grew, the principals passed along their management styles to those who succeeded them. However, as the workforce changed, managers have begun to realize that these management styles don’t fit the newer generations of employees. Employee retention issues have begun to become problematic, exacerbated by the growing shortage of engineering graduates. The top performers are getting the same bonuses as those whose performance is sub-standard because “that’s the way it has always been done”.

“Additional research data from various employee surveys shows a pattern that clearly indicates that today’s workforce is not motivated by yesterday’s management styles and many businesses today are experiencing these same concerns.”

Has your business outgrown your management structure? Are you effectively attracting, retaining and motivating employees? Are your systems and processes failing to manage growing employee and sales volumes? Click here for information about assessing your management structure.

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What Does Talent Management Mean?

A few perspectives on talent management:

What does talent management mean?

Is Talent Management only for young employees?

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Talent Management Success Story

One of our primary focuses at CPS is talent management – high potential identification and personalized coaching and mentoring. Developing a strong core of high potential, executive talent is a crucial element for the business continuity and succession planning aspects of any business looking to grow and succeed into the long term.

Our Talent Management Review Process helps you quickly identify your employees with the potential to move into leadership positions, those who might be at risk and those who might be more valuable in a different capacity. You can then determine the appropriate action plans to best utilize their capabilities, prepare them for higher level positions and retain them in your organization.

Our approach is that, by identifying high potentials and high risk employees, you will be able to:

  • Evaluate the ability of current talent to achieve corporate objectives.
  • Develop plans to build a strong leadership bench to fill inevitable vacancies thus avoiding high replacement costs.
  • Recognize those employees at-risk of leaving the company and take appropriate steps to retain them.
  • Identify whether at-risk employees are in the position best suited to their abilities.
  • Create business continuity and operational excellence.

We recently posted our latest success story outlining how we developed a talent identification and management program for an Atlanta, Georgia based firm specializing in commercial sales and marketing strategies for pharmaceutical products.

Founded in 1992, the company has since grown to include more than 1000 employees and 750-800 on the ground sales representatives. As a result of this growth, Vice President of Human Resources recently identified a need for outside consulting to provide coaching, succession planning and leadership development programs.

An immediate priority for the company was also to create a program for identifying high potentials within the firm and training them to take on expanded leadership roles and responsibility within the company. The firm chose CPS for its talent management and consulting needs.

Read the full Talent Management Case Study.
Read our other Success Stories.

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Tips for Business Change

At all times, and cetainly now in uncertain economic conditions, businesses have to have the flexibility, scalability and agility to adjust and adapt to changing circumstances. Rigid corporate structures and the inability to act quickly can spell defeat for companies who need to be running lean and mean in the current recession.

This recent column gives some great insight on this issue:

“Changing times call for changing tactics. You have to adjust and change to remain lightning-fast in your approach. One of the tried and true sayings of the American Old West was, “There are two kinds of people: The quick and the dead.” You had to move fast back then to out maneuver the competition or you could literally die.

“Fortunately today we don’t have to resort to gun slinging or a lot of target practice to remain alive. Yet, the principle of being fast applies to you and me in our businesses today. We have to relinquish the old ways that might have worked before but need to be altered for today’s new challenges.

“There’s another old saying, “If you keep on doing what you’ve already done, you’ll keep on getting what you already got.” That was used over and over in the 60′s, 70′s and 80′s by motivational speakers. Their point was that you have to do something different or you’ll stay the same.

“Today that has changed. If you keep doing those activities and deploying the same tactics that got you to where you were for yesterday’s success, you will NOT “keep getting what you’ve already got.” You will fall further and further behind. You will no longer be part of the “quick” but find yourself in the “dead business” category.”

Read the full article: “Speed, flexibility and adaptability are your keys to change.

Is your business set up well for quick decision making and operational flexibility? Does your core business model lend itself to surviving rapidly shifting conditions? If you haven’t yet, now more than ever you need to be focusing on your long term business continuity planning and developing a strong core through talent identification and management. Learn more about talent management and business continuity planning.

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