Mentoring Employees is a Key to Surviving a Recession

The U.S corporate training market shrunk from $58.5bn in 2007 to $56.2bn last year, the greatest decline in more than 10 years, recent research from California consultancy firm Bersin & Associates recently found. This doesn’t come as a surprise - we have been covering this issue for several months on this blog. But these trends [...]

CPS Introduces “Online Follow Through” for Executive Training

Hi all - I am really excited about this announcement and about this new service we are offering!
Atlanta Business Strategies Firm Launches “Online Follow Through” Program for Executive Training - Corporate Performance Strategies harnesses FortHill Follow Through Tools™ platform for increased knowledge transfer and retention
(February 10, 2009) Atlanta, GA – Corporate Performance Strategies (CPS), an [...]

Customer Relationships Need a Human Touch

Following up on my last post regarding being customer experienced focused: there are certain things that are pretty sure to kill or severely damage your relationships with your customer. For example - robot answering services. For some things, automated or online systems are actually more convenient and improve overall customer experiences. But customers aren’t stupid, [...]

Customer Experience Driven Companies

I read a great article today from the Harvard Business Journal entitled “Becoming a Customer Experience-Driven Company.” The author gives an anecdote we can all relate to - concerning the all to common lack of positive experiences with airlines - and uses his story to make this point: “customer experience is an organizational mindset. It’s [...]

Cutting Meetings - Cutting Costs or Alienating Employees?

I received this article in an email today and thought it raised an interesting point. Although all businesses are having to become hyper cost sensitive and cut costs wherever possible in this abysmal economy, cost cutting decisions can’t be made without consideration of the implications, both long and short term.
For example, cutting meetings and training [...]